SPA ETIQUETTE How we operate

Spa Arrival

 Arriving late may make it necessary to limit time for your treatment so the next guest is not delayed. Please arrive at least 15 minutes before the scheduled time to check in and prepare to enjoy your treatment.

Spa Environment

Your spa environment is one of tranquility and relaxation. Please respect all spa guests right to privacy and serenity. All family members under 16 of age must be accompanied by an adult. Please turn off cellular phones on arrival at the spa.


We do not assume any liability for personal items and recommend you always keep your items with you wherever you are.

Spa Attire

We will provide you with spa attire including a choice of spa underwear. You may choose to wear your own. Choose what is most comfortable for you. Our therapist will always use draping techniques to respect your privacy.

Health Matters

Please communicate health conditions such as high blood pressure, allergies, pregnancy or any other health related concerns you have when making your appointment. For moms to be, we have specifically designed treatments are most suitable for you during this time. We recommend that you drink lost of water after your spa treatments to help accelerate the elimination of toxins.


The treatments you select are reserved especially for you and credit details are required to secure your booking. If you are not able to make your scheduled appointment, please advise us 12 hours in advance in order not to incur any cancellation charges. You may incur a cancellation fee equal to 100% of the total value of your treatment for same day cancellations.

Refunds and Returns

Treatments and packages are non -refundable, non-transferable and may not be exchanged for money. For hygiene reason, products purchased may not be returned or exchanged.

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